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User Posts Andrew Terry
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1/22/2011 10:18 PM
Hi there,
I ran the "Remove Message Duplicates" program with my Outlook open for all messages several times. I even tried it with selected boxes and accounts such as sent items and inboxes only on certain accounts and after doing all this, the duplicates were still there.
The "Remove Message Duplicates" run application is the only one I have downloaded into my utilities program so far.
Can anybody tell me why this is not working and if I had done anything wrong? Or in fact, there is something that needs to be done that I have not yet?
An explanation will be appreciated thank you.
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1/22/2011 5:05 PM
Thank you so much. So simple I didn't realise.
I obviously have a lot of duplicates that I want to get rid of. I looked at your video on instructions how you do this. It shows quite a few steps you need to do. The only thing is, it shows you how to do these steps really fast without the facility to stop the video each time a task is performed so you can keep up.
Have you got step-by-step instructions on how to do this written down somewhere as opposed to the video option? If you have, can you tell me where I may find these instructions? If not, can you send me some?
Cheers
Andy
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1/22/2011 10:24 AM
Hi,
I registered and downloaded your software.
In your "OutlookFreeware.com Utilities" software package window, the "Utilities", "No utilities found" and the little round button to the right of "No utilities found" were all greyed out and so I could not click them. At the bottom, the only button that was live and blue in colour was the "Exit" button. The "Save" and "Run" buttons were greyed out.
In your instructional screenshot that you show under "E-mail messages"/"Remove Message Duplicates", the Outlook Freeware.com Utilities window shows that "Utilities" and the round utilities button, are live and blue in colour. Also here, you show at the bottom of the window the "Save" and "Run" buttons as live and blue in colour so why aren't mine as you show here?
In my window, below the "Utilities" Button Is the "about" Button. This was blue in colour and was live and I was able to click this.
At the bottom showing the 3 buttons. "Save" (this was greyed out), "Run" (this was also greyed out) and "Exit" (this was blue in colour and live).
The main message that I am being shown at the top of the window is "No utilities found" (this is greyed out as I mentioned above). This is the one that I need to be live so I can then download the utilities needed to work the software.
I looked at your video demonstration and in that it showed you will need to choose a utility after the first run. It also showed the little round button to the right was live and blue in colour and could be used.
As mentioned above, mine is greyed out.
Can you tell me why these buttons are greyed out and so rendering me unable to use the facility?
Can you tell me how I make these buttons live (and blue in colour) so I may then be able to use your software?
Thank you
Andrew
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